UK Table Tennis keeps pace with Avanti Express

Importer and distributor of Cornilleau and Tectonic table tennis equipment reports success with new logistics partner

UK Table Tennis, the sole authorised importer of Cornilleau and Tectonic table tennis equipment, as well as the Garlando brand of freeplay football tables, has said it new logistics partner Avanti Express has successfully allowed it to keep up with demand while maintaining a high standard of customer service.

UK Table Tennis and Avanti Express recently began working together after it decided to review its logistics. An Avanti Express spokesperson said: “UK Table Tennis had a sound logistics supplier but was not complacent about customer service. Having reviewed a number of possible partners it was decided to switch to Avanti Express as the options available from Avanti Express would further enhance the delivery service and therefore the customer experience.”

This included stock management and product identification in the Avanti Express warehouse, delivery on behalf of UK Table Tennis and its distributors, arranging delivery dates and times with customers, and product assembly on-site.

Avanti Express said around 15 per cent of customers request delivery drivers to assemble the table on site, and UK Table Tennis has trained Avanti Express’s delivery drivers on how to unpack and assemble the tables according the manufacturer’s instructions.

“As this service forms part of the product purchase it is vital that it is done correctly first time. With UK Table Tennis’ reputation for high quality and a high percentage of sales through distributors, poor assembly work would quickly be noticed,” the Avanti Express spokesperson said.

“Avanti Express is proud to be associated with UK Table Tennis and delighted to be able to serve them.”

Nicola Waters of UK Table Tennis said: “The logistics side of our business is critical. Customers are increasingly demanding in their expectations; they demand better service, quicker deliveries and trouble free purchases.

“The reasons we selected Avanti rather than any of the other companies we considered are numerous but include speed of delivery, flexibility and a customer-driven service.”